Privacy Policy

1. Introduction

Syaala LLC ("Syaala," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Infrastructure-as-a-Service (IaaS) platform, colocation services, and website (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked to you, including:

• Account Information: Name, email address, company name, phone number, billing address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Colocation Requests: Hardware specifications, power requirements, timeline, deployment details
• Communications: Messages, support tickets, emails, and other correspondence with us

2.2 Technical and Usage Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on Services, API calls, resource utilization
• Performance Metrics: GPU usage, deployment statistics, service uptime, error logs
• Cookies and Tracking: Session data, preferences, analytics information

2.3 Third-Party Data

We may receive information about you from third parties, including advertising partners, analytics providers, and social media platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: Deploy and manage your AI models, provide colocation services, process payments
• Account Management: Create and maintain your account, authenticate users, send service notifications
• Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
• Service Improvement: Analyze usage patterns, optimize performance, develop new features
• Marketing Communications: Send promotional materials, product updates, newsletters (with your consent)
• Advertising: Deliver targeted ads through platforms like LinkedIn, Google, and Facebook
• Legal Compliance: Comply with legal obligations, enforce our terms, prevent fraud and abuse
• Business Operations: Process transactions, manage infrastructure, maintain security

4. Advertising and Marketing

4.1 Targeted Advertising

We use advertising platforms including LinkedIn Ads, Google Ads, and Meta (Facebook/Instagram) to promote our Services. These platforms may collect information about your visits to our website and other websites to provide targeted advertisements.

4.2 Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Track conversions from advertising campaigns
• Retarget visitors with relevant ads
• Measure advertising effectiveness
• Analyze website traffic and user behavior

4.3 Opt-Out Rights

You can opt out of targeted advertising by adjusting your browser settings, using the Network Advertising Initiative opt-out tool, or contacting us at privacy@syaala.com.

5. How We Share Your Information

We may share your information with:

• Service Providers: Cloud infrastructure providers, payment processors, email services, analytics platforms
• Data Center Partners: For colocation services, we may share hardware specifications with our Memphis facility partners
• Advertising Partners: LinkedIn, Google, Meta for targeted advertising (anonymized or hashed data)
• Legal Requirements: Law enforcement, regulatory authorities, or legal proceedings when required by law
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: Any other parties when you provide explicit consent

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest (TLS/SSL, AES-256)
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Physical security at our Memphis colocation facility (biometric access, 24/7 surveillance)

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications and targeted advertising
• Restrict Processing: Request limitation on how we use your information
• Object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@syaala.com.

9. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 8. Our legal basis for processing includes contract performance, legal obligations, legitimate interests, and your consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: